• Standard Shipping from $15.99 (For orders over $59.99)
•Free Shipping for orders over $139!* (VIC, TAS, NSW, QLD, ACT)
•Standard Aust Post rates for SA, NT, WA
• Free Click & Collect from our Box Hill North, VIC location
• Same Day Pickup when you order before 11am Monday to Friday
We utilise Australia Post for our interstate and some local deliveries. The cost of shipping depends on the amount of products and weight of your order. This price is calculated automatically during check out and you will see this cost displayed before you make your purchase.
Once you place your order online, our packing team collects and packs all your items and prepares your order for dispatch. That same day or the early morning after, your order is taken to an Australia Post centre for delivery under their terms.
Depending on your location, it can take 1 to 6 days. Our El Cielo Shop dispatch team aims to send all orders the day after they are received. You can also estimate the delivery time by visiting the Australia Post site here. We ship from postcode 3129.
Our packing team aims to fulfil your orders and securely pack your items as best as possible, however once it leaves our premises it is up to Australia Post handling to take care of it until it arrives to you. If for any reason your product was damaged on transit or there is something missing, please don't hesitate to contact us to discuss replacement or refund options.
