If you would like to speak with our wholesale sales team, please ring us on 03 964 61 457

FAQ - Frequently Asked Questions

Here you can find some answers to general questions in regards to our services:

What are the delivery charges for orders from the Online Shop?
We utilise Australia Post for our interstate and some local deliveries. The cost of shipping depends on the amount of products and weight of your order. This price is calculated automatically during check out and you will see this cost displayed before you make your purchase. For orders placed for delivery within Victoria, we have a Free Shipping option on any order over $49AUD!
Which payment methods are accepted in the Online Shop?
We process all online payments through Paypal, which accepts all major credit cards. If you don't have a Paypal account, please select the "I don't have an account" option and enter your card details as instructed on their site. Alternatively, if you select to pickup your order at our Port Melbourne tortilleria, you will find an option to pay on pickup where you can pay with cash or debit/credit card via eftpos.
How long will delivery take?
Depending on your location, it can take 1 to 6 days. Our El Cielo dispatch team aims to send all orders the day after they are received. You can also estimate the delivery time by visiting the Australia Post site here. We ship from postcode 3207
What exactly happens after ordering?
Once you place your order online, our packing team collects and packs all your items and prepares your order for dispatch. That same day or the early morning after, your order is taken to an Australia Post center for delivery under their terms.
Do I receive a TAX invoice for my order?
As soon as you place your order you will receive an email with a copy of your invoice. You should also receive a printed copy of this with your order.
What happens if i receive damaged/missing products?
Our packing team aims to fulfill your orders and securely pack your items as best as possible, however once it leaves our premises it is up to Australia Post handling to take care of it until it arrives to you. If for any reason your product was damaged on transit or there is something missing, please dont hesitate to contact us to discuss replacement options.

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